Employment at GCYC

Membership Associate


Reports To

Membership Manager

Status

Full Time

Position Summary

The Membership Associate is responsible for data entry and processing for both membership and registration functions for the organization.  The Membership Associate is also responsible for maintaining the lobby area, positive reception of our youth members and guests of the Gary Comer Youth Center as well as administrative support functions for the Membership Manager. 

Qualifications & Requirements
  • Proficient in Microsoft Office; specifically Word, Outlook and Excel.
  • Strong acumen for web based software systems.
  • Good oral and written communications skills.
  • Strong customer service skills and experience.
  • Strong multi-tasking skills.
  • Ability to professionally meet and greet youth, parents and guests with a positive attitude and disposition.
Functions & Responsibilities
  • Lobby Reception: execution of member reception (scanning in and out); answering main switchboard lines, receiving guests and parents at the front desk, dissemination of organization information to parents, youth and guests; execution of all other necessary functions of the reception/lobby area for the organization.
  • Membership & Program data entry: includes year round intake and data entry for membership, requested reports; program attendance reporting, registration reporting.
  • Membership process daily operations: responsible for data entry, distribution and collection of member applications (hard copy and electronic) and fees; responsible for all filing (hard copy and electronic) related to membership and registration.
  • Daily building attendance reporting: submits daily building attendance reports to designated staff.
  • Day camp registration: includes distribution and collection of registration materials and fee collection under the direction of the Membership Manager.
  • Program Registration: processing of program registration forms as well as distribution of youth schedules and rosters to staff.
  • Grant related system management: assistance with the input of all member data, attendance, reporting for ETO as well as any other data reporting systems related to grants under the direction of the grant manager.
  • Membership Fee Collections: responsible for on-site collections of membership and day camp fees; includes collection and security of cash and electronic fees.
  • Meeting attendance: Attendance at weekly staff meetings; all staff meetings; all other required trainings and meetings.
  • Operations Support: special projects assigned by the Membership Manager or Center Director.
Experience & Education
  • Some college or equivalent certification.
  • Undergraduate degree preferred.
Environment & Working Conditions
  • Fast paced, high energy environment; 90% of time spent at reception desk.
  • The shift is mid-morning until the evening: 10:00 am-7:00 pm
  • Several youth and visitors entering and exiting the building during the afternoon hours during the school year; youth and visitors entering and exiting the building throughout the day during the summer months.
Physical Work Requirements
  • Physical requirements related to office work.
  • Ability to do some light lifting.
  • Ability to work evenings and weekend special events.